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| This area is here to
hopefully answer some of your questions about how to use this website and
some information about our business. |
Having trouble ordering?
 The
most common reason you may be unable to place a shopping Cart order is because
you or your browser did not except the cookie
we gave you when you entered the site. When you enter this site you are
given a temporary cookie. This cookie contains a computer-generated number
that acts as a temporary customer ID number. Your browser stores this number
while you are here visiting the site. When you use the shopping Cart this
number gives you a unique identity so the website can keep track of what
you are buying and not add someone else’s items to your Cart. After
you place an order or after 10 minutes of inactivity has passed your temporary
ID number is deleted. If you don’t/can't except cookies, please
call 1-800-373-1937 to place an order.
On-Line Ordering:
There are 2 ways to order on-line. First time customers
and those who don't know the product number of the items you wish to purchase
should use the Shopping Cart feature of this site. Those who know the
product numbers of the items they wish to purchase can save time by using
the Catalog Quick Shop feature.
The Shopping Cart
is given this name because it is very much like shopping in a supermarket
with a shopping Cart. You add items you wish to purchase to your Cart
and then proceed to the checkout area once you have everything you need.
Email Error Messages:
Email Errors
are the most common error you will encounter. Our forms check for the
existence of a "@" and a "dot" symbol in every email
address. AOL users who are used to AOL automatically putting "@aol.com"
behind their username when they send mail will need to add this themselves.
Mail on the real internet (outside AOL) doesn't know where to go unless
the extension is present. ALL email address contain an "@domain.extension"
at the end of the address.
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Why do
I need to create an account?
An account is only necessary to place an order. What we're doing is just
gathering up all the contact, billing and shipping information that you
would normally need to place an order once, so you'll never
have to type it all in again. Your account can be edited if you need to
make changes in the future.
What about my credit card information?
We DO NOT keep any credit card or payment information with
your account data so you'll need to manually enter it with every order.
This is done to provide increased security and should only be a minor
inconvenience when placing orders. We now check the CVV2 code on the back
of your card with every order you place. Again, this is just another way
to increase security.
Who has access to my information?
We have not, do not and will never share your user information with anyone
outside Yogi's Inc. We value you as a customer!
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Server Errors mean that something
went wrong in the transfer of data. These errors can happen because of
a server malfunction or because of entry of corrupt data (letters in number
fields, etc.) or a program glitch. Please report any Server Error messages
to webmaster@yogisinc.com . If you can
please let us know the page you were on when the error occurred and any
other information that might help us pin-point the problem. It is our
goal to run as error-free as possible.
Search Tips:
When using our search feature there is no need to use plus signs or quotes,
in fact this will normally nix the search. Using multiple words with a
space between them narrow the search to results that contain ALL the keywords.
This is useful if you are looking for a product like Steering Box.
Simply entering the word Steering will display hundreds of items
but adding the word Box reduces the results to only the few that
contain both words.
Questions concerning our products, policies,
or pricing, should be addressed to info@yogisinc.com
Emails should be for simple questions only; as they can be the most
misunderstood form of one way communication. We may need to ask you to call
us at 800-373-1937 for more information.
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